Refund and Cancellation Policy

The free month

A new account’s first month is free, from the day it is registered. Nothing is charged during it, and nothing is charged when it ends: nothing renews and nothing is taken from your bank. The account stops opening the books until you choose a plan and pay for it.

Prices and paying

Prices are on the Pricing page, in pounds sterling. The price shown is the whole price: no UK VAT is added to it. Mini Accounts is supplied from India by a business that is not registered for UK VAT; a VAT-registered practice or business accounts for the VAT on it under the reverse charge in its own return.

You pay by bank transfer, or another way arranged with you by email: sign in, choose a plan, and write to support@miniaccounts.uk. There is no card payment on this website, no payment mandate and no automatic debit. Nothing is sold inside the installed app.

How the service is delivered

Nothing is posted or shipped. Mini Accounts is used in your web browser at miniaccounts.uk, or in the app installed from it.

• Your free month starts when you register, and the account opens once you have confirmed your email address.
• A paid plan is switched on by hand when your payment reaches us, usually the same working day, and we confirm it by email. It runs from that day, or from the date the account is already paid to if that is later.

Refunds

Within 14 days of a payment: ask, for any reason, and we refund that payment in full, even though the plan was switched on at once at your request.

After 14 days: the payment is not refunded, including for the part of a plan you have not used.

How to ask. Email support@miniaccounts.uk from the address your account is registered with, or write to the address on the Contact page. Say which payment it is. We acknowledge your request within 24 hours, and refund the payment in full within 14 days, by the way you paid.

Your rights under the law. This policy does not take away any right you have under the Consumer Rights Act 2015 or, if you are a consumer, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — see section 16 of the Terms of Service. Money that bought nothing, such as the same plan paid twice, is not a purchase: tell us and we will return it.

Cancelling

• Plans do not renew by themselves. A plan runs to the date it is paid to and then stops, so there is nothing to cancel.
• There is no charge for stopping.
• Stopping before a plan ends does not bring a refund, apart from the 14-day rule above.

What happens to your books when a plan ends

The account stops opening the books until you pay for a plan, and the books are kept. A practice’s client books stay in its folder on its own computer. A business’s stored books stay in its account. Pay again and they open exactly as you left them.

While a plan is active you can save a copy from the Data screen with Export Full Backup (JSON). To have the account and its stored books deleted, see Delete your account.

If something goes wrong with a payment

Please tell us first, at the address above, and see Complaints for how a complaint is handled. A bank transfer can also be queried through your own bank.

Aulakh Accounting and Technology Solutions, a sole proprietorship of Kulwinder Singh, Chartered Accountant (India), VPO Gurney Kalan, Budhlada, District Mansa, Punjab 151502, India.

Last updated: 21 September 2026